Booking & Payments
To book a specific excursion or transfer with BVI, we require full payment upfront.
BVI accepts payment in USD by check, credit card or Pay Pal. A 3% processing fee applies to payments by credit card or Pay Pal. Prices are quoted in Euros and invoiced in US Dollars at the daily exchange rate of our bank, Bank of America. Please note, if we are within 14 days of your tour date, we require your credit card information as a guarantee regardless of payment by check, and if payment is not received 48 hours before your tour, we will charge your card for the total amount plus the processing fee.
You will receive a confirmation email with all the details of your excursion(s) approximately 30 days before the date of your excursion(s). When possible, we will send the confirmation sooner.
Cancellation
Cancellation requests should be made in writing (via email, fax or mail). BVI shall not be liable for any lost or stolen correspondence, letters, emails or facsimiles. It is the responsibility of the Client to confirm that BVI received your request. Cancellations are subject to the following fees without exception:
- More than 60 days prior to the arrival date: 90% refundable minus any banking fees
- 59-31 days prior to arrival date: 50% refund of total cost
- 30-15 days prior to arrival date: 25% refund of total cost
- 14 days or less prior to arrival date: Non-refundable
In the event a refund is provided, currency conversion costs and expenses associated with exchange rate fluctuations will be subtracted from such refund.
BVI’s Responsibilities
BVI may change any itinerary or service provider based on availability of guides, drivers, accommodations, arrival and departure times, etc. BVI will provide you with complete details of your excursion/transfer upon receipt of payment.
Limitations of Liability
BVI and/or its agents, act as consultants/agents in making arrangements for hotels, sightseeing tours, transportation, weddings elements and activities or any other service in connection with the itineraries of individual trip or event participants who by acceptance thereof, acknowledge that neither BVI and/or its agents and suppliers shall be liable for injury, damage, loss, accident, delay or irregularity, liability or expense to person or property due to act or default by any hotel, carrier or other company or person providing or rendering services included in the trips or events.
Further, BVI and/or its agents accept no responsibility for any sickness, pilferage, labor disputes, machinery breakdown, government restraints, failure or strikes of public transportation, acts of war and terrorism, weather conditions, defect in any vehicle of transportation or for any misadventure or casualty or any other causes beyond their control. In some exceptions, BVI may host an excursion or activity, and the same acceptance applies to the client.
When reserving an excursion with Bella Vita Italia, LLC,
you agree to these terms & conditions without exception.
